To connect Tempo (Beta) to your Zendesk account:
- Select the Tempo icon in the sidebar, or open a ticket and select Tempo from the side panel, then click Connect.
- In the authorization dialog, click Allow to connect.
- Click Return to Zendesk.
Still have questions? Visit https://tempo-io.atlassian.net/wiki/spaces/ZENDESK/overview to learn more.
Sign in or sign up for a Textline account at textline.com (You must have administrator permissions in both Textline and Zendesk Support to set up the integration.)
In Textline, visit Settings > Tools & Integrations and click the Zendesk logo.
Enter your Zendesk subdomain and click Connect to allow Textline to access your Zendesk account.
Now inbound texts will create and update tickets in Zendesk. (Tickets are tagged textline)
Click the Install button here in the Zendesk Marketplace to add a top bar Textline widget and a sidebar app that reveals Textline conversations that correspond to the currently visible Zendesk ticket.
If you'd like to use the channel integration instead of the ticket sidebar app, use your Zendesk settings to create a new channel integration account.
First, contact your Narvar Customer Support Manager (or email: [email protected]) to enable Zendesk Track Connect & Care for your account.
Once enabled, your credentials will be available within Narvar Hub for you to complete the app installation.
And, that’s it! Your teams can start looking up orders and triaging delivery issues immediately.
Get started FREE with our Community edition. (No trial period, No credit card needed)
- Search for and select an integration you want. (An integration is also known as a recipe)
- Install the recipe.
- Connect your app credentials under Connections.
- Hit Start recipe. Your data will start flowing immediately.
- Questions? Chat with us via the chat widget on the bottom right, or email us at [email protected].
The FullStory App for Zendesk lets you see the most recent sessions for the customer who submitted a ticket. If you are not yet a FullStory customer, sign up at FullStory.
Before you begin, you’ll need your secret FullStory API key to connect your FullStory account with Zendesk. To find it, log into FullStory, click on the Settings tab in the left-hand sidebar, then select Integrations & API Keys. If there’s already a key listed there, great! If not, click the Generate button to create a new key, then click Save API Key. Copy the key to your clipboard so you can paste it into Zendesk.
Getting Started
- Click the Install App button above (on this page) to install the FullStory widget in your Zendesk account.
- If desired, enter the maximum number of matching sessions that you would like to be displayed for each customer in the Limit field.
- Enter your API key from FullStory in the APItoken field.
- Click Update to save these settings.
- Optional: Pass customer email addresses or user IDs into FullStory using the fs.Identify script (learn more) and configure Zendesk to use these IDs (instructions here).
That’s it! When you open a ticket, you’ll see the FullStory app in the Apps sidebar on the right side of the window (you may have to click the "Apps" button in the upper right corner to open the sidebar). If the user who submitted the ticket is found in FullStory, you’ll see links to their most recent sessions.
Simply click "install". The Squelch-Zendesk Integration is designed to be available in the right pane for each support ticket you are working on. Just supply your existing Squelch username, password, and domain at the login prompt and you're good to go!
You can see detailed installation instructions by reading through our documentation for setting up WhatsApp for Zendesk Support
Try PagerDuty for free, or to get more information, visit www.pagerduty.com. To set up the PagerDuty integration, follow our integration guide here.
How to install:
1. Click the install button above.
2. Authorize the app within Zendesk Chat.
3. Verify your Zendesk Chat is configured to automatically create tickets when a chat is initiated.
4. You’re ready to go - Tymeshift will track each agent’s activity on Chat.
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk App Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
Unbabel for Zendesk Chat requires an account and subscription. To learn more and see if Unbabel is right for your business, please email [email protected] or visit our website.
- Once you've installed the Unbabel app, navigate to a chat
- Open the Unbabel app on the chat sidebar (you may need to scroll down)
- If you haven't used Unbabel before, you'll need to go through the setup flow on the app to authorize Unbabel
To get started with the TeamViewer app for ZenDesk Chat follow these steps:
- Install the app from the Zendesk Chat App listing page.
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your chat by the Insert link into chat button. Use @@[email protected]@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.
Here are just a few of our talented partners who are helping our customers implement and optimize their Zendesk experience. Check out our Partner Directory to find your software soulmate.
If you don’t see it, just create it
Using our API and apps framework you can build pretty much anything. And once you do, you can place it in The Zendesk Marketplace for all Zendesk customers to find. Or just keep it for yourself–whatever feels right.