To get started with the TeamViewer app for ZenDesk follow these steps:
- Go to Admin settings > Ticket Fields > add custom field
- Select text as field type
- In the next screen, give a descriptive field title, such as TeamViewer Session ID, leave the checkboxes required and visible unchecked and click Add field.
- You are taken back to the list of ticket fields. Find your new field here, click edit and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)
- Install the app from the Zendesk App listing page.
- Enter the custom field ID you noted down earlier into TeamViewer Custom Ticket Field
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your ticket by the Insert link into ticket button. Use @@[email protected]@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.
etting Started with Snaps:
- Ensure you have admin access to both Zendesk Chat and Snaps.
- Log in to Zendesk and from you user profile select connect and find your account key.
- In Snaps go to plugins, connect credentials and configure your Zendesk account key.
- In Snaps configure the Customer Service Handoff plugin in the “Plugins” section in you left navigation.
- Create blocks for handoff entry, handoff exit, and handoff error.
- If you haven’t already, provision a new channel in the “Channels & Languages” section.
For more information on getting started, contact [email protected] for a custom demo and a pricing and use case discussion & visit https://docs.snaps.io for a full platform overview.
Start saving time, today!
➤ Click “Install” (at the top of the page)
➤ We build you a custom machine learning model (takes a few days)
➤ Start using completions in Zendesk! Yes, it’s that simple
Or, if you’d like more information or a demo, see www.typegenie.net or email us at [email protected]
To configure the Returnly app with Zendesk:
Install the app
Enter your Returnly API Key (found on your account page)
Enter your Return Center URL(e.g. yourstore.returnly.com)
Save
- Sign up on our website. We will contact you soon after to provide the necessary credentials.
- In the Zendesk Marketplace, click the Install button
- Once installed, you will see a form:
- api_key - (API Key) Create one at Admin > API > Token Access and copy/paste it here.
- your_email - Enter your email so we know which administrator installed the app (e.g.:
[email protected]) - org_secret - The code you received from us when you signed up.
- Navigate to any ticket. You should be able to see Agatha under Apps.
Install the Cancel Ticket Submit app, then configure the settings within the app.
Follow the prompts to install the app. Once installed, as an administrator, you will be contacted by the Agyle Time support team to assist with filling in the following details:
- url
- identifier
- secret
The following fields are optional and will only need to be enabled if you wish to incorporate Phone, Form or a Custom field into the workstream name.
NOTE: To make Agyle Time available also to your Chat agents you must install Agyle Time as one of your Chat apps from the Chat dashboard.
Integrate with the click of a button. Contact us for your demo today!
Contact unitQ team for more information and a free pilot here https://www.unitq.com/request-demo
Integrate with the click of a button. Contact us for your demo today!
Follow the prompts to install the app. Once installed, as an administrator, you will be contacted by the Agyle Time support team to assist with filling in the following details:
- url
- identifier
- secret
The following fields are optional and will only need to be enabled if you wish to incorporate Phone, Form or a Custom field into the workstream name.
NOTE: To make Agyle Time available also to your Chat agents you must install Agyle Time as one of your Chat apps from the Chat dashboard.
Getting Started with Snaps:
- Ensure you have admin access to both Zendesk Chat and Snaps.
- Log in to Zendesk and from you user profile select connect and find your account key.
- In Snaps go to plugins, connect credentials and configure your Zendesk account key.
- In Snaps configure the Customer Service Handoff plugin in the “Plugins” section in you left navigation.
- Create blocks for handoff entry, handoff exit, and handoff error.
- If you haven’t already, provision a new channel in the “Channels & Languages” section.
For more information on getting started, contact [email protected] for a custom demo and a pricing and use case discussion & visit https://docs.snaps.io for a full platform overview.
Start saving time, today!
➤ Click “Install” (at the top of the page)
➤ We build you a custom machine learning model (takes a few days)
➤ Start using completions in Zendesk! Yes, it’s that simple
Or, if you’d like more information or a demo, see www.typegenie.net or email us at [email protected]
In order to install the BuzzBoard app in your Zendesk Sell account, complete the following steps:
- Click the Install button to set up the BuzzBoard app in your Zendesk Sell account.
- After you get back to the app settings page, click on the Install button.
- You installed the app. Nice! Navigate to the Layouts settings page to change the app location.
- If you already have the BuzzBoard account, your Sell account will be automatically connected with BuzzBoard and you are ready to use the app.
Note: You should have the BuzzBoard account with the same email address that you are using in your Zendesk Sell account. - If you do not have a BuzzBoard account you need to sign-up for one. Click on Subscribe to know more.
- After a successful login to BuzzBoard your BuzzBoard Sell app will be automatically connected and ready to use. Simply refresh the Lead/Deal/Company/People page to populate data within the BuzzBoard app.
You should have the free trial or paid ZIWO account to use the app. You can get it here. Note, the app only works in Google Chrome.
- Admin: Install the app from the Zendesk Marketplace.
- Admin: Open a deal - click the ZIWO widget.
- Admin: Grant permissions to access Zendesk Sell.
- Agents should log in to the ZIWO widget to place calls.
Please contact us if you have any issues with the app.
The application needs to be able to call the Zendesk API on your behalf. In order to to this, you will need to provide the login email of an active Support Admin user, and an API token.
- Support Admin Email: The login email address for an active admin in your Support Zendesk instance. This can be the login email address of any admin, as long as the user is active in Support.
- Zendesk API Token: The token is necessary to perform API calls, in order for the application to create users in Zendesk. Only Admin users can create API tokens. To create a token, please follow these steps:
- Open Admin options on your Zendesk Instance (Gear icon at the left of the screen on your Support instance).
- Open API settings under Channels section.
- Enable Token Access if disabled.
- Click on the Plus (+) button under Active API Tokens section to create a new API Token.
- Enter a descriptive name (for instance: Token for Create Support Ticket application)
- Copy the displayed token (by pressing on the copy button), and click save. Be sure to store the API Token on a secure place. Token will not be displayed again after saving.
- Use the created token as the Zendesk API Token. For additional information on how to create an API token, please refer: https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-
Find the right design for your Help Center in the themes directory
Here are just a few of our talented partners who are helping our customers implement and optimize their Zendesk experience. Check out our Partner Directory to find your software soulmate.
If you don’t see it, just create it
Using our API and apps framework you can build pretty much anything. And once you do, you can place it in The Zendesk Marketplace for all Zendesk customers to find. Or just keep it for yourself–whatever feels right.