If you’re looking to boost your CSAT scores, increase your team’s efficiency, and build relationships with your customers using video...you’re in the right place.
Follow these steps to easily set up the BombBomb integration with Zendesk:
- First thing’s first: if you don’t have one already, you’ll want to get your very own BombBomb account. Sign up for free here!
- Once you have a BombBomb account and have installed BombBomb from the Zendesk Marketplace, open a brand new support ticket. You will now see the BombBomb “bomb” icon underneath the text box - click this icon.
- You will be prompted for your BombBomb login credentials; fill out these fields and click the “Sign In” button.
- Zendesk will request to access your BombBomb information. Click the “Allow” button to connect these two accounts.
- You’re all finished! Now, you (and anyone you’ve allowed) can click on the BombBomb icon in a ticket to send BombBomb videos.
App requirements
This app can be connected to any Zendesk Sell account, regardless of subscription. You’ll need to have admin privileges in Sell to complete app installation. This app will allow you to see Sell sales information within Support as well as ‘notify sales’ from any ticket.
Completing installation
- After installing the app in your Zendesk account, navigate to any ticket view to see the app.
- Click “Connect to Sell”. If you’re not yet logged in to Sell, you will be asked to do so. Make sure to log in using an admin account.
- Click “Connect” in Sell. This will complete the app installation process.
- Reload your Zendesk ticket view. You should now see contact information from Sell directly in Support.
For additional info refer to support article.
See Zendesk Tickets In Sell
Tighten the bond between support and sales by syncing Zendesk tickets into Sell. This is an additional integration that can be enabled from Sell settings. Click here for more information.
- Install the app from Zendesk Marketplace.
- Make sure you are logged into the HubSpot account that you want to connect.
- Navigate to a ticket and the app will launch.
- If first time using the app, you will be prompted to authorize. Click the authorize button.
- A pop up will open. A list with related accounts will be presented.
- Select the account that should be connected.
- Done!
To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.
Follow the prompts to install the app. Once installed, as an administrator, you will be contacted by the Agyle Time support team to assist with filling in the following details:
- url
- identifier
- secret
The following fields are optional and will only need to be enabled if you wish to incorporate Phone, Form or a Custom field into the workstream name.
Install the Bulk Delete app and then set up the user settings within the app. By default, the Bulk Delete app defaults the results to 30 per page. To change this, simply go into settings and update the per page amount.
Once you've installed the Zendesk app, activate it in Loyaltylion by going to your integrations section selecting the Zendesk integration. Note that you must be on LoyaltyLion's Classic plan to access this functionality.
Current Ada Customer Instructions:
- Go to the Handoff section of the Settings tab
- Toggle Zendesk Handoff card on.
- Put in your API Token (generated from your Zendesk account), your Zendek user email, and your company Zendesk's subdomain name
- Click Add Integration to automatically create Zendesk tickets on handoff
- Add Zendesk Handoff to Answers that you'd like to escalate to your Zendesk inbox
New Ada Customers Instructions:
- Click 'Setup' to get a personalized demo and pricing information
- Start answering your customer's questions instantly and saving agent time today
- Sign up for a free trial here
- Fill out the form and validate your email address. Your account will then be created.
- Connect to your Zendesk account
i. go to score
ii. click on interactions
iii. Click on more
iv. Click on Integrations
v. Click on Add integration - One of our sales team will be in touch to set up a brief demo of the product
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk App Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
Once you've installed the Unbabel app, navigate to a chat * You should see the Unbabel app on the chat sidebar (you may need to scroll down) * If you haven't used the Unbabel for chat before, you'll need to go through the setup flow on the app to authorise Unbabel
Please contact [email protected] or submit a pricing request via https://unbabel.com/pricing/ to discuss a pricing plan right for you.
Contact Ada for installation assistance. Email: [email protected]
To get started with the TeamViewer app for ZenDesk Chat follow these steps:
- Install the app from the Zendesk Chat App listing page.
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your chat by the Insert link into chat button. Use @@[email protected]@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.
If you're already a Tymeshift for Zendesk Support user, simply install this app and it will automatically connect to your existing Tymeshift account.
If you're new to Tymeshift, please install the Tymeshift for Zendesk Support app first, and then install this app.
Here are just a few of our talented partners who are helping our customers implement and optimize their Zendesk experience. Check out our Partner Directory to find your software soulmate.
If you don’t see it, just create it
Using our API and apps framework you can build pretty much anything. And once you do, you can place it in The Zendesk Marketplace for all Zendesk customers to find. Or just keep it for yourself–whatever feels right.