Install the Cancel Ticket Submit app, then configure the settings within the app.
App requirements
This app can be connected to any Zendesk Sell account, regardless of subscription. You’ll need to have admin privileges in Sell to complete app installation. This app will allow you to see Sell sales information within Support as well as ‘notify sales’ from any ticket.
Completing installation
- After installing the app in your Zendesk account, navigate to any ticket view to see the app.
- Click “Connect to Sell”. If you’re not yet logged in to Sell, you will be asked to do so. Make sure to log in using an admin account.
- Click “Connect” in Sell. This will complete the app installation process.
- Reload your Zendesk ticket view. You should now see contact information from Sell directly in Support.
For additional info refer to support article.
See Zendesk Tickets In Sell
Tighten the bond between support and sales by syncing Zendesk tickets into Sell. This is an additional integration that can be enabled from Sell settings. Click here for more information.
To get started, contact our team to customize your Stella Connect package. Stella Connect is priced on a simple, per-seat basis. Once you’ve decided on features and workflow, integration is quick and easy and our team will guide you through every step of the process. There are five simple steps to follow:
Create a Target: leverage our flexible API to create your integration.
Create Triggers: These are the service channels that you want Stella Connect requests sent against.
Create Exclusion Tiggers: These are custom rules you can put in place for interactions that you do not want Stella Connect requests sent against.
Test: assign a test email address and use our test key so you can safely review and refine the Stella Connect customer experience.
Move to Production: Set your integration live and start automatically triggering Stella Connect requests and kicking off your service recovery workflow.
The integration is an add-on feature not included in the standard Qualtrics license.
Please contact your Qualtrics Account Executive for more information.
Already have the integration? Then visit Qualtrics' Zendesk Support Page for instructions on setting it up: https://www.qualtrics.com/support/integrations/zendesk-integration/
PagerDuty is a SaaS-based application. Try PagerDuty for free, or to get more information, visit www.pagerduty.com
Find out how to setup PagerDuty and Zendesk here!
This App will be automatically installed and configured when installing the Slack for Zendesk Support app in Slack.
You must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the Understanding and installing the Slack for Zendesk Support integration
That's it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the Using the Slack for Zendesk Support integration article.
Sign up at https://aircall.io and follow this guide to easily set up your integration: https://help.aircall.io/hc/en-gb/articles/115000678329-How-to-configure-my-Zendesk-integration-
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How to install: It only takes 2 minutes (we promise)!
Click the install button above.
Enable your desired role/group restrictions.
Click install once more.
Select the Tymeshift icon in the upper right-hand corner of Zendesk to complete the installation.
You’re all set!
Click the install button above.
- Authorize the app within Zendesk Chat
- Verify your Zendesk Chat is configured to automatically create tickets when a chat is initiated.
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk App Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
Sign up for a Free Trial or Demo of the full dashboard today to start training and giving feedback to your representatives. Let MaestroQA help you monitor performance, control quality, manage customer loyalty, and improve customer satisfaction, NPS, CES!
Unbabel for Zendesk Chat requires an account and subscription. To learn more and see if Unbabel is right for your business, please email [email protected] or visit our website.
- Once you've installed the Unbabel app, navigate to a chat
- Open the Unbabel app on the chat sidebar (you may need to scroll down)
- If you haven't used Unbabel before, you'll need to go through the setup flow on the app to authorize Unbabel
To get started with the TeamViewer app for ZenDesk Chat follow these steps:
- Install the app from the Zendesk Chat App listing page.
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your chat by the Insert link into chat button. Use @@[email protected]@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.
Here are just a few of our talented partners who are helping our customers implement and optimize their Zendesk experience. Check out our Partner Directory to find your software soulmate.
If you don’t see it, just create it
Using our API and apps framework you can build pretty much anything. And once you do, you can place it in The Zendesk Marketplace for all Zendesk customers to find. Or just keep it for yourself–whatever feels right.