Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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Scary useful apps

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…

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Integrations galore Article

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

4 ways badges can boost community engagement Article

4 ways badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

Welcome to your one-stop integration shop Article

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

CX and COVID-19: What agile companies are doing differently Article

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

Empathy in a chaotic world — and a new way to say thanks Article

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

Leading a startup during a pandemic: 5 lessons from 5 founders Article

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels Article

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.