Guide

The Groomsman Suit offers suits customer love–at scale

The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite

Latest stories

‘Many to many’—providing richer, scalable customer support in the Zendesk Community Article

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

Let the robots have those jobs—the evolving AI-agent relationship Article

Let the robots have those jobs—the evolving AI-agent relationship

AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership Article

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…

Everything you need to know before launching your community Article

Everything you need to know before launching your community

We all belong to communities. Some are small and intimate, like our families. Some are massive…

Get personal with profiles in Help Center Article

Get personal with profiles in Help Center

Thriving communities are built around people having real connections with each other. That’s why we’re introducing…

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme Article

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary) Article

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…

Community Tip: Facebook Messenger integration for Help Center Article

Community Tip: Facebook Messenger integration for Help Center

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help…