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Why live chat support is better for everyone

Learn how live chat support contributes to a better customer service experience, and why it's an essential component of any omnichannel support solution

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Incoming integrations Article

Incoming integrations

In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them

5 ways financial services can use messaging to create a better experience Article

5 ways financial services can use messaging to create a better experience

Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences

Values versus reality: surprising gaps in customer service Article

Values versus reality: surprising gaps in customer service

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

‘Many to many’—providing richer, scalable customer support in the Zendesk Community Article

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

How to report across multiple channels Article

How to report across multiple channels

There are some basics to think about when it comes to using data to improve operations…

How The Groomsman Suit offers tailored customer love, at scale Article

How The Groomsman Suit offers tailored customer love, at scale

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

How we improved self-service for our customers Article

How we improved self-service for our customers

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Improvements to Zendesk’s terms and policies Article

Improvements to Zendesk’s terms and policies

We are excited to announce new updates to our customer-facing terms and policies