Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
Guides, research, and more
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
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Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Here are the tools you need to meet your customers’ expectations, at scale.