What’s New at Zendesk

Customer service shouldn’t be complicated—it’s really just about being helpful. Conversational experiences are the future of business, and the best time to start is now. Learn all about our new messaging features and how they can improve your customer experience.

Available in English only.

Photo: working on laptop
Sticker: New!

Service

Messaging

Messaging on your website and in apps gives customers engaging experiences across all devices and channels. Respond to customers over any messaging channel—all in one place. Learn more

Messaging
Flow Builder

Answer Bot is even more powerful with the introduction of Flow Builder. This click to configure tool builds AI-powered messaging bots that deliver instant answers 24/7. Reduce costs and increase team efficiency. Learn more

Flow Builder
Native Unity SDK

Easily add seamless support experiences to your Unity mobile games. Enable players to interact with your support team and browse help center articles without leaving the app. Coming soon. Learn more

Native Unity SDK
Embedded voice for Mobile SDK

Add a call button right in your mobile app to give customers an instant and seamless way to get in touch. Calls can be launched from anywhere in the world with internet connection. Learn more

Embedded voice for Mobile SDK
Guide Themes in the Zendesk Marketplace

Refresh your help center by visiting the Zendesk Marketplace where you can browse and try themes from our trusted partners. Learn more

Guide Themes in the Zendesk Marketplace
Admin and Security Updates

Support and Suite Enterprise customers can now manage users with more granular roles and permissions to easily track changes using the Audit Log.

Admin and Security Updates
More updates to Service

Check out our release notes for everything else coming to our customer service products this quarter:

See release notes

See our Early Access Programs

Sales

Sell-Support integration enhancements

Streamline collaboration across departments to boost rep efficiency and improve customer experiences using new Sell-Support capabilities—including enhanced visibility into Support tickets.

Sell-Support integration enhancements
More updates to Sales

Check out our release notes for everything else coming to our sales products this quarter:

See release notes

See our Early Access Programs

Platform

Shopify App

Connect your existing tools with Shopify details, like recent transactions and shipping information. The new integration has a refreshed UI with the ability to process refunds and cancellations directly from the sidebar app.

Shopify App
Messaging Bot Partners

Automate conversations by installing a chat bot partner and designing customized bot-driven experiences. Streamline handoffs between bots, Zendesk, and other software while managing tickets to trigger workflows in real time using data.

Messaging Bot Partners
More updates to Platform

Check out our release notes for everything else coming to our platform products this quarter:

See release notes

See our Early Access Programs

Sticker: New! Sticker: New!

Analytics & AI

Live metrics for messaging

Spot trends and act faster with instant access to real-time messaging metrics and dashboards. Learn more

Live metrics for messaging
More updates to Analytics & AI

Check out our release notes for everything else coming to our analytics & AI products this quarter:

See release notes

See our Early Access Programs

Sticker: New!

Marketplace

BrightReps Sidekick™

Whether it’s returns, RMAs, order status inquiries, troubleshooting, onboarding, or offboarding, BrightReps Sidekick enables you to automate your team’s most painful processes. Consolidate everything into a single interface—right from the ticket. Learn more

Zendesk On-Demand Training

We’re opening free access to over 70 on-demand courses for admins, agents, and developers—available at training.zendesk.com. Get your teams Zendesk-certified to ensure you’re getting the most out of your solutions. Learn more