Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
How to track and leverage customer data to improve CX.
The most wonderful time of the year will look a bit different in 2020. The holidays…
Using segmentation to better serve your best customers.