Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Latest stories
Article 5 types of web self service (and how to set them up)
Learn how to implement web self service to significantly improve your customer experience and satisfaction.
Article What is digital transformation? Definition, examples & importance
Your guide to customer-centric digital transformation.
Article Delivering personalized customer experiences with Zendesk and Amazon Connect
In a digital-first world, contact centers need to move faster than ever.
White Paper How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Article Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Article How to pick customer segmentation software that will scale with your team
Here's what to look for in a customer segmentation tool.
Article Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
White Paper Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…