Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
How to track and leverage customer data to improve CX.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.