Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Latest stories
White Paper Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
Guide Top 5 reasons Salesforce customers are switching to Zendesk
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Article The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Article A support team’s guide to WhatsApp Business app and API
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
White Paper Mediaocean empowers better customer support teams and content with Zendesk
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Article Measuring customer experience with Zendesk Explore
How to track and leverage customer data to improve CX.
Article 4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Article What is IVR, and how does it improve the customer support experience?
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.