AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment
Good leadership paired with good company culture leads to happy employees
Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with…
Are you looking for ways to support customers globally? We created an ebook just for you
To provide the highest level of customer service to your customers, your customer support team must…