Team management

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Let the robots have those jobs—the evolving AI-agent relationship

AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.

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Mix it up: rotating customer support jobs Article

Mix it up: rotating customer support jobs

Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment

5 behaviors every leader should adopt to create better customer experiences Article

5 behaviors every leader should adopt to create better customer experiences

Good leadership paired with good company culture leads to happy employees

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell Article

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell

Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with…

Not-so-lonely planet: How to follow the sun and provide global support Article

Not-so-lonely planet: How to follow the sun and provide global support

Are you looking for ways to support customers globally? We created an ebook just for you

Follow-the-sun customer support: how to get global, fast Article

Follow-the-sun customer support: how to get global, fast

To provide the highest level of customer service to your customers, your customer support team must…

Article

Groupon: Defenders of the Customer Experience

“Zendesk’s macros are incredibly easy to use and customize. We know how we’ll they’re working whenever…