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Start your omnichannel journey the right way

Understanding the value of the omnichannel experience is one thing, but successfully implementing it is something else entirely

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From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership Article

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…

Excellent customer service, excellent ROI Article

Excellent customer service, excellent ROI

“Don’t knock it until you’ve tried it” can be good advice in some situations, like when…

3 ways to use Zendesk as an ecommerce help desk Article

3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

Find out what’s new with Zendesk Article

Find out what’s new with Zendesk

Join our product marketing team for an in-depth walk-through of all product updates in the last…

Play nicely in the ticket queue using the Play button or Guided mode Article

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Streamline your Zendesk notifications for effective team communication Article

Streamline your Zendesk notifications for effective team communication

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app Article

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…

Get out your gardening tools—how to clean up your users, groups, and organizations Article

Get out your gardening tools—how to clean up your users, groups, and organizations

Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…