Employee experience: How consumer expectations are shaping the workplace

5 fun facts about omnichannel support

Other vendors to consider for modern analytics and BI

Four best practices for implementing extreme customer self service

How artificial intelligence is making the customer experience better

Optimizing interactions to provide the customer experience of tomorrow

Mediaocean empowers better customer support teams and content with Zendesk

Quantifying the business impact of customer service

Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

Analytics
<5 min.

The 3 types of customer service metrics that matter

Proactive support: The right way to engage

The how-to guide to omnichannel support

Collections
5 - 10 min.

Agility and the total cost of the customer experience

Customer service glossary

Your customer base is expanding—is your self-service scaling with it?

Chat
<5 min.

How live chat helps businesses and consumers

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

The Zendesk Benchmark: how established companies win with digital transformation

Customer effort: Work it, so your agents and customers don’t have to

Getting started with Zendesk Guide: strategies and best practices

Key benefits of integrated phone support

Implement a world-class customer service solution

The 16 Customer service skills of great customer service agents

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