Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

<5 min.

The 3 types of customer service metrics that matter

How Slack changed the way we work by putting the customer experience first

Proactive support: The right way to engage

The how-to guide to omnichannel support

5 - 10 min.

Agility and the total cost of the customer experience

Customer service glossary

Your customer base is expanding—is your self-service scaling with it?

<5 min.

How live chat helps businesses and consumers

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

The Zendesk Benchmark: how established companies win with digital transformation

Customer effort: Work it, so your agents and customers don’t have to

Getting started with Zendesk Guide: strategies and best practices

Key benefits of integrated phone support

Implement a world-class customer service solution

The 16 Customer service skills of great customer service agents

Rethinking customer service skills for the new era of retail

Experts weigh in on tomorrow’s best CX practices

How Sephora created a futuristic, omnichannel customer experience

How Brooklinen woke up the bedding industry by going direct-to-consumer

Keep video gamers happy with these 4 customer service tools

5 - 10 min.

How to create a stand-out customer service resume

How Bark disrupted pet retail with a great customer experience…for dogs

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